Do you need an offshore Employee Call center for your small, or large size business needs, or you need us to handle your firm internal Human Resource functions like payroll, benefits etc, or do you need 24x7 training & development set up available to your employees. All of these are offshore services in India, and we are fully committed to provide you 100% return on your investment. Outsourcing: driven by process flexibility to implement specific HR components based on their organization’s readiness and need. Our in-depth understanding of and experience with human resources management workflows lets us share responsibility with you for how these new strategic areas perform, helping your organization develop the skills to achieve results faster. Our commitment: human resources outsourcing is driven by process, which helps our clients achieve true transformational savings. ZillSolutions unique HR outsourcing model is based on: A deep understanding of current technology investments, HR staff competencies and existing processes
Comprehensive knowledge of transformational change management, corporate culture, roadmap development and implementation
Employee Call Center
When employees need their problems solved, there is no option of "We'll get back to you The Employee Call Center is set up to offer more resources than you may now have and certainly provide a "virtual staff." With our Employee Call Center, you would be able to commit 24/7 services to your employees. Employee Call Center is responsible for providing a wide range of information and referral services to new and current employees.
Enrollment Questions – “When do I have to turn my form in?” “How do I access the online enrollment system?”
Benefit Questions – “What is the difference between an HMO and a PPO?”
Eligibility Inquiries – “My child is sick and the pediatrician’s office says the insurance carrier indicates my child is not eligible.”
Life Event Management – “I am getting married and want to know how to add my wife to my benefits.”
Claims Issues – “My insurance carrier sent me an explanation of benefits. Am I supposed to pay it?”
Enrollment and Open Enrollment Support – “I can’t understand my enrollment options online,” or, for some employers, support online enrollment with a paper-based enrollment process.
FSA-related questions – “How can I get approval for this purchase ASAP?”
COBRA-related questions – “How do I elect coverage?”
Payroll & Benefit Administration
HR administration includes new hire administration, employee data management, employee and manager self-service, workflow, regulatory reporting and compliance.
Employee/manager contact centers – branded call centers to handle employee and manager requests
HR data administration – storing, updating and administering all HR-related data
Status changes – changes in status (life events, job status, etc.)
New hire processing – addition of new hires to all applicable HRIS systems
Transfer processing – process data changes associated with a transfer or internal move
Time and attendance administration – employee time and attendance tracking and reporting
Employee and manager self-service HR software – ability for employees and managers to access relevant HR data and make changes
Benefits administration includes open enrollment, eligibility and status changes.
Open enrollment – online tools for employee enrollment in benefits plans
Employee and manager self-service – ability for employees and managers to access relevant benefits data and make changes
Leave programs (e.g. LOA, FMLA) – administration of leave of absence, family and medical leave and other types of leave
COBRA administration – administration of COBRA plans to departed employees
Flexible savings account administration – administration of flex spending healthcare accounts
Healthcare savings account administration – administration of healthcare savings accounts
Transportation savings account administration – administration of transportation savings accounts
Paid time-off request management – online tools for requesting, approving and managing employee PTO
Payroll includes production and processing services, timekeeping, check printing, tax filing.
Gross to net – calculation of net pay from gross pay
Deductions – administration of pay deductions
Garnishments – administration of pay garnishments and wage additions
Checks and electronic fund transfers – direct deposit of paychecks and electronic transfers of funds
Reconciliation – correction of payroll errors
Third-party payments – payments to third-parties from payroll
Year-end tax forms (online and mailed) – production and distribution of W2s and other year-end forms
Employment verification – verification of employment for employees
Training & Development
As business cycles shorten and the pace of change increases, organizations need to react and adapt to change quickly in order to survive. As organizational goals and objectives evolve, your workforce must adapt to meet the new requirements. Companies are spending heavily on training their workforces to meet those changes, yet most companies can’t point to any real concrete returns on their training investments. While they may be able to report on employee scoring and completion, they are not able to demonstrate the impact that training programs are having on the health of the business. This puts training programs at risk and endangers on the long-term strength of the company’s human capital, and ultimately, its ability to achieve its organizational goals. We provide the following solutions:
Evaluations – pre- and post-course , level I and II evaluations
Content development – course building tools to allow clients to create their own e-learning
Scheduling and registration – online and instructor-led course registration, enrollment and scheduling
Facility and instructor management – logistics management for instructors, training facilities and training materials
E-learning management – administration and management of online courseware and student activity
Curriculum management – create curricula for specific career paths, job requirements and competency development